The Corporate Turing Test
Corporations often treat both their employees and customers like robots, serving neither their own interests nor the interests of those who dare to do business with them.
A computer would deserve to be called intelligent if it could deceive a human into believing that it was human. - Alan Turing
In my first post on users, customers, etc. as friends, I touched on the idea that anyone who gives money, time, or positive attention to your business should be considered a friend and treated as such. There are no users or customers from this vantage point.
Some may consider this a noble (but unattainable) goal or just too fluffy an idea to implement in any meaningful fashion. I'll actually provide some real world examples in my next few posts, but first I want to touch on the state of the nation, how things tend to go in our daily business interactions.
